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How It Works & FAQ
Buying a Car With Prixvo
Finding your dream collector car is just the beginning at Prixvo. Here’s the steps you need to take in order to bid, and hopefully win, your next car!
- Register to Bid
- To engage with the seller and participate in bidding, you’ll first need to register with a valid credit card and phone number. Successful bidders are subject to a 4.5% buyer’s fee on top of the winning bid (with a minimum of AED 825 and a maximum of AED 16,500) payable to Prixvo. You can add your payment method here & your phone number here.
- Conduct Your Research
- We strive to make online car purchasing safe and straightforward. Nonetheless, it’s crucial for you to conduct your own research to ensure the car fits your criteria before bidding.
- Thoroughly review the listing, including any imperfections, the car’s history report, any available inspection reports, recent maintenance, and photos.
- Communicate with the seller through comments, Seller Q&A, or our direct “Contact Seller” feature for any queries.
- All cars on Prixvo are inspected by one of our highly vetted inspection partners though you may consider inspecting the car personally or arrange for a professional pre-purchase inspection at a reputable local garage (at your expense).
- Plan Financing and Logistics
- Organize your financial and logistical plans in advance to ensure a smooth transaction.
- Remember to coordinate with your lender for pre-approved financing, keeping in mind their specific requirements.
- Discuss with the seller about transportation and storage options. For shipping quotes, please reach out to shipping@prixvo.com.
- Bid with Confidence
- Our bidding process is explained below in a short video tutorial.
- When you bid, we temporarily hold the 4.5% buyer’s fee on your credit card. Upon winning, the fee is charged, and you pay the seller directly for the vehicle. If you don’t win, the hold is released right after the auction.
- Bids are binding charges, so bid only if you intend to purchase and have completed all necessary research.
- To keep the process fair, bids placed in the last minute extend the auction time by an additional minute, allowing others to participate.
- Winning the Auction
- Winning requires being the highest bidder and, if applicable, meeting the seller’s reserve price. For no reserve auctions, the highest bid will win the car or automobilia.
- Post-auction, we provide a detailed checklist to finalize your purchase and share the seller’s contact details for completing the transaction. Full payment for the vehicle is required within a week of auction closure.
Selling a Car With Prixvo
Prixvo is the premier platform for selling your unique enthusiast car, offering a streamlined process built for you.
- Submit Your Car
- Submitting your car is free. Provide basic details like the VIN, photos, and a brief description and choose between a reserve or no reserve auction. We suggest setting your reserve price based on current market conditions and we are happy to provide guidance on what we believe is a suitable reserve price. All auctions start at AED 1.
- We will review your submission and respond within one business day.
- Prepare Your Listing
- Once accepted, additional details are needed. We will work closely with you throughout this stage.
- Your car can only be listed on Prixvo during the 7 day auction, please remove any existing listings.
- We offer high quality photography through our photographer network, we highly suggest leveraging this to increase engagement on your listing. Higher quality photos = more bids!
- All auctions must go through the 420+ point inspection provided by our inspection partner, BeSoji. We will coordinate an appointment with their team to come to your location and perform the 1 hour 30 minute inspection process.
- Familiarize yourself with the title transfer process in the UAE, including any loan payoff requirements.
- We strongly encourage active engagement in the 7 day auction, responding to questions and comments. The more engaged a seller is, the more likely the car will sell for a desirable outcome.
- Launch Your Auction
- After preparing your listing and confirming all details, we’ll schedule and initiate your auction.
- Active Auction Participation
- Engage with potential bidders, respond to questions and comments, and provide additional information as needed. Active seller participation often leads to higher bids and a successful sale.
- Post-Auction Process
- Following auction closure, we provide a checklist to finalize your sale. You’ll receive the buyer’s details for transaction completion.
Finalizing the Sale
Upon a successful auction at Prixvo, we connect the buyer and seller for a direct vehicle sale, where we will provide a checklist to ensure a successful transaction.
- Making Contact
- Promptly and politely introduce yourself to the other party post-auction. We suggest doing this right when the auction ends.
- Sellers should provide proof of ownership to the buyer. A picture or photocopy of the title and registration is sufficient.
- Payment & Documentation
- Full payment from the buyer is expected within a week of the auction’s end.
- Discuss and manage any outstanding loans on the vehicle.
- Prepare a detailed Bill of Sale, adhering to UAE regulations.
- We recommend secure payment methods like wire transfers or bank-issued cashier’s checks.
- Celebrate Your Success!
- Share your sale experience with us at Prixvo. We’re excited to hear your story!
FAQ
Buyer FAQ
What are the buyer fees on Prixvo?
In addition to the final purchase price of the listing, buyers are required to pay a graduated buyers fee. Here are the breakdowns:
0 – 365,000 AED: 5% buyer’s fee
365,000 – 920,000 AED: 2.5% buyer’s fee
920,000 – 1,850,000 AED: 1.5% buyer’s fee
1,850,000 – 3,650,000 AED: 1% buyer’s fee
3,650,000+ AED: 0.75% buyer’s fee
The minimum buyer’s premium minimum fee is 1000 AED.
How do I register to bid?
To get started, click on the “Sign In” icon located at the top right corner of the webpage, then select “Create Account” in the pop-up window. After creating your username and password, you’ll need to verify your email address. Post verification, you can proceed to register for bidding on Prixvo.
If you’re not ready to register immediately, that’s fine – you can always do it later. When you find a car you’re interested in bidding on, simply click “Place Bid” on the car’s listing page. At this point, you’ll be asked to register, which includes providing your credit card information. We temporarily hold the buyer’s fee on each bidder’s credit card until the auction ends. If you win the auction, the fee will be deducted. If you do not win, the hold will be removed within 24 hours of the auction closing.
How do I place a bid?
To bid on a car, you must first complete the registration process outlined above. When you’re registered and have found a vehicle you wish to purchase, placing a bid is straightforward. Just click the “Place Bid” button on the vehicle’s listing page and enter your bid amount.
Your bid needs to be more than the current highest bid. Depending on the bid level, a minimum increment over the last bid might be required. After placing your bid, we will temporarily hold 5% of your bid on your credit card for the duration of the auction, which is charged only if you win the auction.
How do bid increments work?
The auction begins with a minimum bid of 500 AED.
Bids increase in increments of 500 AED for amounts up to 55,000 AED.
For bid amounts ranging from 55,000 AED to 183,500 AED, increments are set at 1000 AED.
When bidding on amounts from 183,500 AED to 734,000 AED, increments rise to 2000 AED.
For bids at or exceeding 734,000 AED, the increments are 3,500 AED.
What currency does Prixvo use?
Prixvo uses United Arab Emirates Dirhams (AED).
Can I bid if I live outside of the United Arab Emirates?
Yes! You are required to pay the full amount for the vehicle immediately after the auction concludes, just like every other buyer. Additionally, you are solely responsible for all logistics, including import fees, transportation, legal dues, and any other requirements necessary for exporting and importing the vehicle. It’s crucial to be fully informed about all these regulations and have everything arranged before you start bidding. The end of the auction is not the appropriate time to start looking into transportation logistics and import regulations.
How do I contact a seller privately?
You have the option to privately communicate with the seller on the auction page of the seller’s vehicle. Simply click on the “Contact Seller” link below the bidding window. Your message will not be visible on the auction page itself, only to the seller.
How can I tell if a car was inspected?
All vehicles on Prixvo are inspected by BeSoji. On the listing page, you can find a link to access the inspection report.
What is covered in an inspection?
Are inspected cars test driven?
Inspectors will conduct a test drive of the vehicle provided it’s street-legal, safe to drive, and the seller permits the test drive. However, there are situations where an inspector might not be able to test drive a vehicle, possibly due to its size or potential liability concerns. In such cases, the vehicle may be test driven by the seller or a representative of the seller.
Is there proxy bidding?
Proxy bidding is allowed on Prixvo. Simply set your maximum bid value and click ‘Maximum Bid’. Our system will automatically place the next bid for you until we reach your set maximum amount.
Why do you place a hold on my credit card when I bid?
When you place a bid, we temporarily hold an amount on your credit card. This is to account for the potential buyer’s fee you would need to pay if you become the winning bidder. The hold is set at 5% of your initial bid amount (fee percentage decreases with auction price), with a minimum of 1000 AED. If you do not win the auction, this hold will be released from your credit card once the auction concludes.
I didn’t win the auction, why do I still have a hold from Prixvo?
Holds on the credit cards of non-winning bidders are canceled right after the auction ends. However, depending on your bank, it might take a few days, and in rare instances, up to 7 business days, for this cancellation to be reflected in your account. For any queries about the timeline or the process, please reach out directly to your card issuer.
What’s the reserve price of the car I want to buy?
If a listing does not have a reserve, you will see a ‘No Reserve’ tag as well as text near the bidding box. If you don’t see this, there is a reserve price on the auction. These prices are not published, and we ask the seller to not share this price until the auction is complete. As a buyer you will only be made aware of the reserve price once the auction is complete. The seller also has the ability to lower the reserve price and our team will notify bidders in the comments section if this is the case.
What if the reserve isn’t met?
If you are the highest bidder on a car and the reserve price is not met, we will collaborate with both you and the seller to negotiate a mutually agreeable sale price. Should an agreement be reached, we will facilitate contact between you and the seller, and in such cases, our fee is reduced to 2.5% (up to 365,000 AED).
It’s important to note that only the highest bidder is eligible to negotiate a post-auction deal. We recommend bidding as high as you are comfortable with during the auction, this is the best chance at winning.
Once the auction is over, how do I complete the transaction?
At the conclusion of the auction, both the buyer and seller are given each other’s contact information to complete the transaction. Read more about Finalizing the Transaction above.
How do I arrange financing?
At this time Prixvo does not offer financing. We are hoping to bring this feature to the platform soon!
How do I pick up the vehicle?
Transportation expenses are the buyer’s responsibility, we advise estimating personal travel or shipping costs prior to bidding. You have several options for collecting your new vehicle, like flying one-way and driving it back, or using a trailer for pickup. However, shipping is often recommended as a convenient and sometimes the more cost-effective method.
You can work with our team to get shipping quotes on most vehicles and winning bidders frequently have the option to arrange shipping directly through Prixvo’s Shipping service.
If quotes or booking through Prixvo’s Shipping is not an option, you can reach out to our shipping team directly at shipping@prixvo.com or ?+971 50 789 1564? a quote.
Please ensure the seller’s timeline aligns with yours before bidding. Some sellers may agree to temporarily store the vehicle, or even assist in transporting it to a nearby location for shipping. Keep in mind that processes like title transfers and loan payoffs can take some time. When in doubt, communicate with the seller to confirm that the timing is suitable for them.
How do I pay the seller safely?
We suggest using wire transfers or cashier’s checks for payment, though various other options are also available. It’s important to discuss the expected timeline with the seller early on to make sure both parties are comfortable with the process and its timing.
Keep in mind that in some emirates/countries, it can take several weeks to reissue a title after a loan has been paid off. Moreover, certain states require the title to be notarized by the seller before it can be transferred to the new owner, so be mindful of these regulations. You should consult with the RTA website for accurate information regarding these rules before you proceed with sending any important documents.
For more detailed information, you can read about Finalizing the Transaction.
Are there rules to follow in the comments?
Yes! In addition to basic etiquette like refraining from inappropriate language and personal attacks, discussions should primarily focus on the vehicle up for sale. This ensures fairness for both the seller and the bidders. Our goal is to maintain a welcoming and positive environment in the Prixvo community for all enthusiasts. Here are some examples of behaviors that are discouraged and will be moderated:
Using offensive language.
Engaging in personal attacks.
Trying to share your personal contact details.
Spamming the conversation.
Inquiring about the seller’s reserve price.
Speculating on the final selling price of the vehicle.
Posting inappropriate images or descriptions in your profile.
Advertising your personal business, website, social media, etc.
Derailing the conversation with discussions about other vehicles or unrelated topics.
Sharing links to inappropriate videos, web pages, or other content.
Linking to advertisements for other vehicles for sale.
Seller FAQ
How much does it cost to sell a car on Prixvo?
Selling a car is 100% free. The seller receives the complete final sale price.
How do you choose which cars you’re looking for?
Our platform specializes in cool and collector cars, trucks, SUV’s and automobilia. If you have a vehicle that you see as cool, we might be interested in featuring it.
What does “cool” mean? Prixvo’s concept of cool is anything that makes you take a second glance as you drive by it. When parked, you take the extra second to look back and admire. This encompasses a wide range of vehicles. This could include classics such as a ‘97 Land Rover Defender or a ‘60’s Ford Mustang Fastback. This could be a Lamborghini Murcielago or a Ford Raptor R. It could also be a low-mileage, untouched manual Honda Accord. While we don’t accept every vehicle that’s submitted, we’re excited to review your submission to determine if it’s a suitable match for Prixvo.
How do I submit my car for sale?
To submit your car to be featured in a Prixvo Auction, navigate to the “Sell a Car” section in the website header. You will need to provide some key information for us to consider your car to be featured. This includes your: Name, Email, Phone, Car Make & Model, Brief Description, and submitting 6 (minimum) images of your vehicle’s exterior and interior. If it is a match for Prixvo, we will reach out to you, same day. Following that, we’ll request a more comprehensive set of details to ensure that our auction description of your car is precise and thorough.
What information do I need to provide in order to sell my car?
We require only essential information to determine if we’ll accept your car. This includes your: Name, Email, Phone, Car Make & Model, Brief Description, a few photographs, and other relevant information. If your car is accepted based on the required submission details, we’ll then need to collect more comprehensive information. This will involve asking about your history with the car, its features, and other aspects that will assist us in creating a detailed and accurate listing.
How do I take the best pictures of my car?
High-quality photos are critical in ensuring a successful auction. We highly recommend using Prixvo’s contracted, professional photographers to capture your car in the best light possible. This can greatly enhance the appeal of your listing.
Should I take a video?
Absolutely! We’ve found that creating a video that showcases the exterior condition, interior, engine bay and footage of the engine starting and running dramatically boosts interest and enhances buyer confidence. You can split this content into several videos, or compile it all into one.
For the best results, we recommend filming in landscape mode, holding your phone horizontally rather than vertically. Hosting the video on Youtube or Vimeo is a good strategy. If you need a reference, take a look at this example we have provided!
Will the inspector test drive my car?
We highly advise permitting the inspector to test drive your car during the inspection. Inspectors will take the vehicle for a test drive provided it is legally allowed on the street, safe to operate, and you give them permission to do so. However, there may be circumstances where an inspector is unable to test drive a vehicle, possibly due to its size or potential liability concerns. In such scenarios, the vehicle can be test driven by you, the seller, or a representative on your behalf. This step is crucial for a thorough and effective inspection.
Who writes the listing description for my car?
Once you have supplied us with all the relevant details about your car, our team will take on the task of crafting the auction description. We will not publish this description live without first obtaining your approval. Our approach to writing auction descriptions is to keep them straightforward, objective, and concise, emphasizing only the key details that are essential for bidders to make informed decisions. This ensures clarity and efficiency in the auction process.
How do I contact you about my listing?
As soon as you submit your car, you’ll gain the ability to communicate with us directly. We are always available and accessible via our WhatsApp. You can find that link at the footer of our site.
We make it a priority to reply to chat messages promptly, ensuring a response always within one business day. Our goal is to provide quick and efficient communication to assist you throughout the process.
Can I schedule when my car’s auction starts?
While we don’t offer the option to schedule your auction to an exact date, we do consider our sellers’ preferences. If you have a specific start date in mind or if there are certain times when you’d prefer your auction not to be live (like during a vacation or business trip), just let us know. We’ll make every effort to accommodate your needs within the constraints of our auction scheduling.
How long does an auction last?
Every Prixvo auction runs for a duration of seven days, but the exact length can vary slightly. This is due to a feature where, within the final minute of an auction, any new bid placed resets the auction timer back to one minute. This mechanism is designed to emulate the dynamics of a traditional auction, where the bidding goes on until there are no further bids, as opposed to certain online auctions that conclude at a predetermined time, often leading to last-second bidding strategies.
Can I edit my auction once it’s live?
You won’t have the ability to edit your auction directly. However, throughout the duration of your auction, you’ll maintain communication with Prixvo. If there’s a need to modify any aspect of your auction, simply contact us and inform us about the changes you require. Additionally, you have the option to leave comments on your auction, which can include extra photos. Responding to queries from potential bidders is also a great way to enhance the clarity and appeal of your listing.
How do I respond to questions/how should I engage during the auction?
We highly encourage you to actively engage in the comments section of your auction. It’s important to respond to any questions that arise, whether in the comments, the Q&A section of your auction, or through direct inquiries via the Contact Seller feature. Sellers who are actively involved tend to have the most success. Remember, maintaining a positive and constructive tone in your responses can significantly boost confidence among potential bidders.
Consider that the buyer is likely a car enthusiast just like you. Their inquiries are often a sign of serious interest in your vehicle, so addressing their questions thoughtfully can be a key factor in the success of your auction.
Can I put a reserve price on my auction?
Yes, we provide sellers with the option to choose between a “reserve” and a “no reserve” auction. In a “reserve” auction, there’s a minimum price set by the seller, which remains undisclosed to buyers during the auction. Conversely, a “no reserve” auction has no minimum price, meaning the car will be sold to the highest bidder, regardless of the bid amount.
If you opt for a reserve auction, you’ll be asked to suggest a reserve price. However, we might request a lower reserve price before agreeing to list your car for sale. If we’re unable to reach an agreement on the reserve price, there are no hard feelings – you’re always free to sell your car through other channels.
Should you wish to modify your reserve price after the auction has started, you have the flexibility to lower it at any stage of the auction. This can be done by clicking “Actions” and then “Lower reserve” on your auction listing page and entering a new, lower reserve price. Please note that this feature is solely for reducing the reserve price, meaning the new reserve must be less than the current one.
Should I disclose my reserve price?
We advise against disclosing your reserve price, particularly in public areas like the comments or Q&A sections of the auction. Our experience shows that revealing a reserve price tends to inhibit the pace of bidding, especially as the auction approaches or meets that specified value. Keeping the reserve confidential generally fosters a more dynamic and competitive bidding environment.
Who can bid on my car?
Eligible bidders on Prixvo are those who have completed the registration process, which includes having a verified email address and a valid credit card on file. All registered bidders are obligated to pay the full amount within one week of the auction’s closing date.
It’s possible that your buyer could be located outside of the UAE. International buyers, like all other bidders, are required to promptly pay in full for the vehicle following the auction’s conclusion. Additionally, they are solely responsible for all logistics involved in the transaction. This includes import fees, transportation costs, legal dues, and any other requirements necessary for the export or import of the vehicle.
Can I try to make a deal outside of the auction?
No, vehicles listed on Prixvo are exclusively available for sale through our auction platform. Any attempts by a buyer or seller to negotiate a deal outside of the auction process in order to circumvent it will result in a permanent ban from the site. If you are interested in purchasing a car on Prixvo, the most effective approach is to bid the maximum amount you are willing to pay. This strategy is the best way to increase your chances of acquiring the car you desire.
What if my reserve isn’t met?
If your reserve price isn’t met at the end of the auction, we’ll initiate contact between you and the highest bidder to attempt to negotiate a price agreeable to both parties. In the event an agreement is reached, we’ll facilitate direct communication between you and the buyer. Additionally, in such cases, we will reduce our buyer’s fee to 2.5%.
It’s important to note that only the highest bidder is eligible to engage in a post-auction deal. We encourage bidders to place bids as high as they feel comfortable with during the auction. This approach is the most effective way to increase their chances of acquiring the car they’re interested in.
How does the buyer get in contact with me and make payment?
After the auction concludes, the transaction’s completion is the responsibility of both the buyer and the seller. Prixvo facilitates this process by providing each party with the contact information of the other. From there, the buyer and seller can communicate via email or telephone to finalize the transaction. You can find more information about finalizing the transaction on our website.
How do I get paid safely?
As a general guideline, Cars & Bids suggests wire transfers and cashier’s checks as secure methods of payment. However, the choice of payment method can vary depending on the specific circumstances of the transaction. For instance, if the buyer is local, meeting at their local bank branch to obtain a cashier’s check, initiate an electronic money transfer, or withdraw funds directly can be viable options. In any case, it’s essential to exercise due diligence, which may involve verifying a cashier’s check with your bank or waiting until the funds are received before transferring the title. Your safety and security in the transaction process are paramount.
How should I prepare for selling my car?
It’s highly advisable to conduct thorough research on the timeline and procedures for title transfers well in advance of the auction. This preparation ensures that you are fully aware of the appropriate selling process and can efficiently handle the transaction. Additionally, potential buyers may reach out to discuss post-sale arrangements, so open communication and transparency about your expectations are crucial.
What if the winning bidder doesn’t follow through with the purchase?
It’s extremely rare for a winning bidder to not follow through with their purchase on Prixvo. In the unusual event that this occurs, the winning bidder will forfeit their 4.5% buyer’s fee, and they will be permanently banned from using Prixvo.
In the event of a buyer’s failure to follow through, Prixvo will immediately engage with the next-highest bidder(s) to try to sell your vehicle at an agreed-upon price. If a deal cannot be reached, Prixvo may offer to re-list your car free of charge, or we will pay you half of the collected buyer’s fee after a period of 90 days.
How long do you keep past auctions available for review?
Unlike some of our competitors, we make all auctions permanently available for everyone to view, regardless of the auction’s outcome. This transparency is important to us as it helps build trust within the enthusiast community.
Sign In FAQ
How can I sign in?
To sign in to your Prixvo account, follow these steps:
1. Go to the Prixvo website.
2. Click on the “Sign In” button located at the top right of the screen.
You will be presented with options for signing in:
3. If you previously signed up using your email address and password, enter your email and password in the provided fields.
4. Alternatively, you can sign in using our Sign On platform, Google, if you have linked your account to one of these services.
5. After entering your credentials, click the “Sign In” button.
6. You should now be signed in to your Prixvo account. If you encounter any issues with signing in, you can contact their support team for assistance.
Why do you need my email address?
All users are required to provide an email address when signing up for a Prixvo account. The email address is used for various purposes, including receiving notifications, communications from the Prixvo team, and sharing contact information with other parties in the event of winning an auction or selling a car. It’s an essential part of the account registration process and helps facilitate communication and transactions on the platform.
What do I do if I forgot my password?
To reset your password on Prixvo, follow these steps:
1. Click the “Sign In” button at the top right of your screen.
2. On the Sign In page, click the “Forgot your password?” link.
3. Enter the email address associated with your Prixvo account.
4. Check your email inbox for a message from Prixvo. This email will contain a link to reset your password.
5. Click the link in the email to reset your password.
6. Follow the instructions on the reset password page to create a new password for your account.
Please ensure that you have access to the email account associated with your Prixvo account, as you will receive the password reset link via email. Keep in mind that the reset link is typically time-limited and may expire after a certain period, so it’s important to complete the password reset process promptly.
I logged in through a Sign On platform, why do you need my password?
When linking your Google account to your existing Prixvo account, you may be asked to enter your existing Prixvo password for security purposes. This step is designed to confirm that you are the rightful owner of the Prixvo account before linking it to an external provider.
Here’s how the process typically works:
1. You initiate the login or account linking process using your Google account.
2. Prixvo recognizes your email address associated with your existing account.
3. As a security measure, Prixvo requests your existing password to verify your identity.
4. Once you enter the correct password, your Google account is linked to your Prixvo account.
This additional step helps ensure the security of your account and prevents unauthorized access or account hijacking. It’s a common practice to protect your account’s integrity.
I messed up my login, who can help me?
No worries! We’re here to help. Contact us at support@prixvo.com and we’ll help you get to the bottom of it!
Shipping FAQ
How do I contact Prixvo Shipping?
You can reach our shipping team anytime at shipping@prixvo.com. Additionally, you can contact our team via WhatsApp (found in website footer) during regular business hours.
Can I change or cancel my shipping after it’s been ordered?
Yes, you can make changes or cancel your shipment up until a driver is en route to pick up the vehicle. Please contact us via WhatsApp or shipping@prixvo.com if you need to make any changes or cancel your shipment.
Can I ship a car I didn’t win on Prixvo?
Certainly! While online booking is currently available only for auction winners, you can still book through Prixvo Shipping by reaching out to us at shipping@prixvo.com or calling via WhatsApp. We’ll be happy to assist you with booking your shipment.
Should I choose open or enclosed shipping?
The choice between open and enclosed shipping depends on your budget, expectations, and timeline. Open shipping is more affordable but exposes your vehicle to the elements, while enclosed shipping protects your vehicle from the elements but is generally more expensive. The availability of these options may vary depending on your specific vehicle.
If you have any specific questions or need further information about our open and enclosed trailers, please don’t hesitate to contact us through WhatsApp or via email at shipping@prixvo.com. We’ll be happy to assist you in making the best choice for your shipping needs.
Why can’t I get an online quote?
Shipping quotes provided by Prixvo Shipping are valid for 14 days. If your quote has expired and you need an updated quote, you can simply re-enter your delivery zip code to obtain a new quote. This ensures that you have the most accurate and up-to-date pricing for your vehicle shipment.
Why don’t I see an option for open transport?
Certain vehicles may not be eligible for open shipping due to loading restrictions, especially those with reduced ground clearance or high value. Enclosed carriers are better equipped to handle such vehicles and provide protection from the elements.
If you have any questions or concerns about the eligibility of a specific vehicle for open shipping, please feel free to reach out to us at shipping@prixvo.com or by WhatsApp. We’ll be happy to assist you and provide guidance based on your vehicle’s needs.
Why isn’t my quote still available?
Shipping quotes provided by Prixvo Shipping are valid for 14 days. If your quote has expired and you need an updated quote, you can simply re-enter your delivery zip code to obtain a new quote. This ensures that you have the most accurate and up-to-date pricing for your vehicle shipment.
Does Prixvo handle international shipping?
Prixvo Shipping offers international transport services, but it’s important to note that several variables can impact international shipping. Fortunately, the experienced staff at Prixvo Shipping can guide you through each step of the process. They can provide information about customs, destination fees, and vehicle inspections related to international transport. If you have any questions or need assistance with international shipping, you can contact them on WhatsApp or via email at shipping@prixvo.com. Remember that all logistics, including import, export, and transportation, are the buyer’s responsibility, so it’s essential to reach out for guidance before placing a bid on an international vehicle.
I’ve just won an auction and want to ship the vehicle. Now what?
Congratulations! You can get a quote and book shipping directly from our team via WhatsApp, or email at shipping@prixvo.com.
How will I be contacted by Prixvo Shipping?
Prixvo Shipping has a dedicated team that will initiate contact with both the buyer and the seller via phone to arrange the specific pickup and delivery details for the vehicle. Following this initial contact, you can continue to communicate with Prixvo Shipping through either phone or email, based on your preference. This ensures a smooth and coordinated process for vehicle transportation.
When will my car arrive?
After booking shipping through Prixvo, you will be provided with an estimated time of arrival (ETA) for the vehicle. If you have any inquiries regarding the pickup schedule or the current status of your vehicle’s transportation, please feel free to reach out to the Prixvo Shipping team on WhatsApp or via email at shipping@prixvo.com. They will be able to assist you with any questions or concerns you may have.
My car just sold and the buyer wants to ship it. What do I need to do?
Congratulations on your successful sale! In terms of transportation, it’s important to note that the responsibility for transportation costs falls on the buyer. Buyers have the option to request shipping quotes and book transportation directly through Prixvo.
If the buyer chooses to book shipping through Prixvo, you will receive an email confirmation immediately. Additionally, the Prixvo Shipping team will contact you to coordinate the precise pickup details, including your address and the dates when you are available.
To facilitate a smooth and hassle-free experience, it’s advisable to be flexible with regard to setting a pickup time and location. This flexibility will help ensure a successful transaction.
Are shipments through Prixvo insured?
Yes, every carrier that operates through Prixvo Shipping is fully insured to cover your vehicle Yes, every carrier that operates through Prixvo Shipping is fully insured to cover your vehicle during transportation. This insurance provides peace of mind and protection for your vehicle throughout the shipping process. If you have any specific questions or concerns about insurance coverage, feel free to reach out to the Prixvo Shipping team for more information.
Can I ship extra parts with the car?
Yes, you can ship personal items in your car, but it’s important to do so carefully and within certain guidelines. While insurance covers your car during shipping, it typically does not cover personal items or damage resulting from loose cargo inside your car. Therefore, it’s essential to ensure that any personal items you pack are securely stored within the vehicle before shipping. If you have extra parts or items that cannot be securely stored inside the vehicle, it’s advisable to ship them separately.
If you have specific questions or concerns about shipping personal items along with your car, you can contact the Prixvo Shipping team at shipping@prixvo.com or on WhatsApp for further guidance and information.
Why do you need my full address to book shipping?
To facilitate the delivery process, our delivery drivers require the exact address where the car will be delivered. Rest assured that we will not share your address outside of our shipping team, and it will be kept confidential.
If you are uncomfortable with providing your personal address and are open to meeting the delivery driver at an alternative location, you can enter the address of a nearby public place where you’re willing to receive the vehicle, such as a grocery store or shopping mall. This can help ensure a smooth and secure delivery process.
Do I have to be there when the car is picked up or dropped off?
It is highly recommended that someone is present both when the car is picked up and when it is dropped off. Our delivery driver will conduct a condition report, including taking photos of the vehicle when it is picked up. This condition report is made available after the vehicle has been delivered.
In the unlikely event that any new damage is discovered, we will initiate a claim and collaborate with you to address the situation appropriately. For more details, you can refer to our Shipping Terms and Conditions.
I have a problem with my shipment, who do I contact?
We are here to help. If you have any questions or need assistance, you can reach out to our support team at support@prixvo.com or contact our shipping team at shipping@prixvo.com or on WhatsApp. We’re here to assist you with any inquiries or concerns you may have.
